Washington State Department of Licensing needed better transparency and control of its portfolios of IT strategy, services, applications, infrastructure and projects.
The agency contracted UMT to design and implement a process and tools solution based on UMT 360 and Microsoft Project Server – to drive better investment decisions and deliver more value and efficiency for its customers.
The State Agency contributes several billion dollars annually to State revenue. The IT organization at the agency enables the agency’s business goals through delivering technology that gives the general public and State employees access to the services they need.
IT is under pressure every year to deliver a large volume of changes to services and technology, driven by new legislation and by the need to continuously improve its services. The agency had two goals: better visibility into all of its IT activities, assets and associated costs; followed by improved team capabilities and improved strategies for planning and executing.
The roadmap developed focused on establishing foundational project and application portfolio management to create IT transparency within the first few months. After this successful start, the agency now has fresh insight into the costs and human resources assignments across IT, as well as better processes for prioritizing and executing work.